Frappe Helpdesk
Tickets, SLAs and a knowledge base in a clean Frappe shell; the five-minute installer still leaves you the pager.
Technical Profile & Specs
verified 2026-08-11
- Cost
- $0 / forever (Open Source)
- License
- AGPL-3.0
- Hosting Model
- Self-host (your server)
- Platforms
- webself-hostedself-host, real ops
- Installation
- Run Frappe's easy-install script against the stable container image on a Linux server
- Operational Setup
- A Linux server, domain/DNS, Docker or the easy-install script, and mail account configuration
- Where Your Data Lives
- Tickets in the Frappe site database, with public and private attachments in the site's files directories
- The Catch / Trade-off
- Its integration catalog and reporting are less mature than Freshdesk's, and you operate the Frappe stack.
Replaces 6 paid apps
up to $151/mo ($1,812/yr) in subscriptions
Frappe Helpdesk FAQ
Common questions
Is Frappe Helpdesk free and open source?+
Frappe Helpdesk is an open-source tool licensed under AGPL-3.0 that runs on self-host. Tickets, SLAs and a knowledge base in a clean Frappe shell; the five-minute installer still leaves you the pager.
What paid software does Frappe Helpdesk replace?+
Frappe Helpdesk serves as a free replacement for 6 paid SaaS applications: Freshdesk, Groove, Help Scout, Hiver, Missive, Zendesk, saving up to $151/month ($1,812/year) in subscription bills.
How do you install and set up Frappe Helpdesk?+
Installation: Run Frappe's easy-install script against the stable container image on a Linux server. Setup notes: A Linux server, domain/DNS, Docker or the easy-install script, and mail account configuration
What is the catch or trade-off with Frappe Helpdesk?+
Its integration catalog and reporting are less mature than Freshdesk's, and you operate the Frappe stack.