# 10 Best Open Source Alternatives for Gorgias

Canonical: https://caniforkit.com/gorgias
Last updated: 2026-11-07

Looking for the best open source alternative for Gorgias? Compare 10 verified free and open source alternatives to Gorgias (Chatwoot, Botpress, Zammad) with license details, self-hosting requirements, and practical trade-offs.

## Gorgias Overview & Subscription Cost
- **Product**: Gorgias
- **Category**: [forms](https://caniforkit.com/category/forms)
- **Paid Subscription Price**: $15/month per seat
- **1-Seat Annualized Cost**: $180/year
- **5-Person Team Annualized Cost**: $900/year
- **10-Person Team Annualized Cost**: $1,800/year
- **Can I Vibe-Code / Rebuild It Myself?**: NO (use a free alternative, save the tokens)
- **Rebuild Verdict**: Instead of paying recurring SaaS fees for Gorgias or rebuilding it from scratch, deploy one of the 10 battle-tested open-source alternatives like Chatwoot.

## Verified Free & Open Source Alternatives

| Alternative | Type | License | Runs On | GitHub Stars | Head-to-Head |
| --- | --- | --- | --- | --- | --- |
| [Chatwoot](https://caniforkit.com/fork/chatwoot) | Open Source | MIT | Self-host | ★ 39k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-chatwoot) |
| [Botpress](https://caniforkit.com/fork/botpress) | Open Source | Open Source | Self-host | ★ 15k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-botpress) |
| [Zammad](https://caniforkit.com/fork/zammad) | Open Source | AGPL-3.0 | Self-host | ★ 6.1k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-zammad) |
| [Freescout](https://caniforkit.com/fork/freescout) | Open Source | AGPL-3.0 | Self-host | ★ 4.6k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-freescout) |
| [Erxes](https://caniforkit.com/fork/erxes) | Open Source | Open Source | Self-host | ★ 4.1k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-erxes) |
| [Frappe Helpdesk](https://caniforkit.com/fork/frappe-helpdesk) | Open Source | AGPL-3.0 | Self-host | ★ 3.5k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-frappe-helpdesk) |
| [Chaskiq](https://caniforkit.com/fork/chaskiq) | Open Source | Open Source | Self-host | ★ 3.6k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-chaskiq) |
| [Hexabot](https://caniforkit.com/fork/hexabot) | Open Source | Open Source | Self-host | ★ 1.2k | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-hexabot) |
| [Cossistant](https://caniforkit.com/fork/cossistant) | Open Source | Open Source | Local | ★ 739 | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-cossistant) |
| [Tiledesk](https://caniforkit.com/fork/tiledesk) | Open Source | Open Source | Self-host | ★ 16 | [Compare vs Gorgias](https://caniforkit.com/vs/gorgias-vs-tiledesk) |

## In-Depth Alternative Profiles

### Chatwoot
- **Fork Page**: [Chatwoot Profile](https://caniforkit.com/fork/chatwoot)
- **Head-to-Head Comparison**: [Gorgias vs Chatwoot](https://caniforkit.com/vs/gorgias-vs-chatwoot)
- **Official Website**: https://chatwoot.com/
- **Source Code Repository**: https://github.com/chatwoot/chatwoot
- **License**: MIT
- **Runs On**: Self-host
- **GitHub Stars**: 39k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: mobile, web, self-hosted, self-host, real ops
- **Summary**: Manage customer conversations across live chat, email, WhatsApp, Instagram, and more from one inbox, with an AI assistant that suggests replies and automates common questions.
- **The Catch vs Gorgias**: The software is the same core, but you lose Chatwoot Cloud's managed upgrades, backups, monitoring and incident response.
- **Installation**: Docker Compose on a Linux VM, followed by environment, database, reverse-proxy and TLS configuration
- **Setup**: Provisioning a Linux server and correctly wiring DNS/TLS, SMTP, PostgreSQL/Redis and storage
- **Data Storage**: Application data in PostgreSQL, queues/cache in Redis, and attachments on local disk or S3-compatible/cloud object storage

### Botpress
- **Fork Page**: [Botpress Profile](https://caniforkit.com/fork/botpress)
- **Head-to-Head Comparison**: [Gorgias vs Botpress](https://caniforkit.com/vs/gorgias-vs-botpress)
- **Official Website**: https://botpress.com
- **Source Code Repository**: https://github.com/botpress/botpress
- **License**: Open Source
- **Runs On**: Self-host
- **GitHub Stars**: 15k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, docker to self-host
- **Summary**: A comprehensive platform for creating AI agents with intuitive tools, extensive integrations, and enterprise-grade features powered by the latest language models.
- **The Catch vs Gorgias**: Requires self-hosting setup, updates, and server maintenance compared to managed Gorgias.
- **Installation**: Clone https://github.com/botpress/botpress or deploy with Docker Compose
- **Setup**: Deploy via Docker or binary release from GitHub and configure environment variables.
- **Data Storage**: All application data and configuration live on your own server or local database.

### Zammad
- **Fork Page**: [Zammad Profile](https://caniforkit.com/fork/zammad)
- **Head-to-Head Comparison**: [Gorgias vs Zammad](https://caniforkit.com/vs/gorgias-vs-zammad)
- **Official Website**: https://zammad.com
- **Source Code Repository**: https://github.com/zammad/zammad
- **License**: AGPL-3.0
- **Runs On**: Self-host
- **GitHub Stars**: 6.1k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, self-host, real ops
- **Summary**: Zammad is an open-source helpdesk software that centralizes customer communications and helps deliver great service experiences efficiently.
- **The Catch vs Gorgias**: It demands substantially more infrastructure and administration than Freshdesk's hosted service.
- **Installation**: Deploy the Docker Compose/Portainer stack or install supported Linux packages
- **Setup**: A comparatively large server and familiarity with Docker/Portainer, PostgreSQL and Elasticsearch
- **Data Storage**: Ticket and user data in PostgreSQL, search indexes in Elasticsearch, and attachments/backups in Docker volumes or server storage

### Freescout
- **Fork Page**: [Freescout Profile](https://caniforkit.com/fork/freescout)
- **Head-to-Head Comparison**: [Gorgias vs Freescout](https://caniforkit.com/vs/gorgias-vs-freescout)
- **Official Website**: https://freescout.net/
- **Source Code Repository**: https://github.com/freescout-helpdesk/freescout
- **License**: AGPL-3.0
- **Runs On**: Self-host
- **GitHub Stars**: 4.6k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, self-host, real ops
- **Summary**: Self-hosted email management system with shared inboxes, automation, and powerful collaboration features for efficient customer support.
- **The Catch vs Gorgias**: Its rules, integrations, mobile experience and collaboration are less polished than Front's, and several useful modules are separately paid.
- **Installation**: Upload the PHP application and run its Laravel web installer
- **Setup**: PHP and a web server, MySQL or MariaDB, cron, IMAP or SMTP or OAuth, backups and separately paid modules for several extras
- **Data Storage**: Mailbox, ticket and contact data in MySQL or MariaDB; attachments in application storage

### Erxes
- **Fork Page**: [Erxes Profile](https://caniforkit.com/fork/erxes)
- **Head-to-Head Comparison**: [Gorgias vs Erxes](https://caniforkit.com/vs/gorgias-vs-erxes)
- **Official Website**: https://erxes.io/
- **Source Code Repository**: https://github.com/erxes/erxes
- **License**: Open Source
- **Runs On**: Self-host
- **GitHub Stars**: 4.1k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, docker to self-host
- **Summary**: All-in-one solution for marketing, sales, and customer service. Boost engagement, streamline workflows, and drive growth.
- **The Catch vs Gorgias**: Requires self-hosting setup, updates, and server maintenance compared to managed HubSpot CRM Suite.
- **Installation**: Clone https://github.com/erxes/erxes or deploy with Docker Compose
- **Setup**: Deploy via Docker or binary release from GitHub and configure environment variables.
- **Data Storage**: All application data and configuration live on your own server or local database.

### Frappe Helpdesk
- **Fork Page**: [Frappe Helpdesk Profile](https://caniforkit.com/fork/frappe-helpdesk)
- **Head-to-Head Comparison**: [Gorgias vs Frappe Helpdesk](https://caniforkit.com/vs/gorgias-vs-frappe-helpdesk)
- **Official Website**: https://frappe.io/helpdesk
- **Source Code Repository**: https://github.com/frappe/helpdesk
- **License**: AGPL-3.0
- **Runs On**: Self-host
- **GitHub Stars**: 3.5k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, self-host, real ops
- **Summary**: Frappe Helpdesk consolidates customer issues, automates workflows, and empowers self-service to boost agent productivity and customer satisfaction.
- **The Catch vs Gorgias**: Its integration catalog and reporting are less mature than Freshdesk's, and you operate the Frappe stack.
- **Installation**: Run Frappe's easy-install script against the stable container image on a Linux server
- **Setup**: A Linux server, domain/DNS, Docker or the easy-install script, and mail account configuration
- **Data Storage**: Tickets in the Frappe site database, with public and private attachments in the site's files directories

### Chaskiq
- **Fork Page**: [Chaskiq Profile](https://caniforkit.com/fork/chaskiq)
- **Head-to-Head Comparison**: [Gorgias vs Chaskiq](https://caniforkit.com/vs/gorgias-vs-chaskiq)
- **Official Website**: https://chaskiq.io
- **Source Code Repository**: https://github.com/chaskiq/chaskiq
- **License**: Open Source
- **Runs On**: Self-host
- **GitHub Stars**: 3.6k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, docker to self-host
- **Summary**: Versatile messaging solution for businesses to engage customers through multiple channels, with AI-powered automation and analytics.
- **The Catch vs Gorgias**: Requires self-hosting setup, updates, and server maintenance compared to managed Gorgias.
- **Installation**: Clone https://github.com/chaskiq/chaskiq or deploy with Docker Compose
- **Setup**: Deploy via Docker or binary release from GitHub and configure environment variables.
- **Data Storage**: All application data and configuration live on your own server or local database.

### Hexabot
- **Fork Page**: [Hexabot Profile](https://caniforkit.com/fork/hexabot)
- **Head-to-Head Comparison**: [Gorgias vs Hexabot](https://caniforkit.com/vs/gorgias-vs-hexabot)
- **Official Website**: https://hexabot.ai/
- **Source Code Repository**: https://github.com/hexastack/hexabot
- **License**: Open Source
- **Runs On**: Self-host
- **GitHub Stars**: 1.2k
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, docker to self-host
- **Summary**: Build and run AI agents, agentic workflows, and multichannel automation on your own infrastructure, with memory, RAG, MCP tools, and full data control.
- **The Catch vs Gorgias**: Requires self-hosting setup, updates, and server maintenance compared to managed Gorgias.
- **Installation**: Clone https://github.com/hexastack/hexabot or deploy with Docker Compose
- **Setup**: Deploy via Docker or binary release from GitHub and configure environment variables.
- **Data Storage**: All application data and configuration live on your own server or local database.

### Cossistant
- **Fork Page**: [Cossistant Profile](https://caniforkit.com/fork/cossistant)
- **Head-to-Head Comparison**: [Gorgias vs Cossistant](https://caniforkit.com/vs/gorgias-vs-cossistant)
- **Official Website**: https://cossistant.com
- **Source Code Repository**: https://github.com/cossistantcom/cossistant
- **License**: Open Source
- **Runs On**: Local
- **GitHub Stars**: 739
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: desktop, cross-platform, one-click install
- **Summary**: Open-source support platform combining AI and human agents. React components with shadcn/ui design philosophy, styled with Tailwind CSS for NextJS apps.
- **The Catch vs Gorgias**: Community-driven open source project without dedicated enterprise SLAs.
- **Installation**: Clone https://github.com/cossistantcom/cossistant or deploy with Docker Compose
- **Setup**: Download the native package or installer for your operating system.
- **Data Storage**: All application data lives locally on your own machine.

### Tiledesk
- **Fork Page**: [Tiledesk Profile](https://caniforkit.com/fork/tiledesk)
- **Head-to-Head Comparison**: [Gorgias vs Tiledesk](https://caniforkit.com/vs/gorgias-vs-tiledesk)
- **Official Website**: https://tiledesk.com/
- **Source Code Repository**: https://github.com/tiledesk/tiledesk-dashboard
- **License**: Open Source
- **Runs On**: Self-host
- **GitHub Stars**: 16
- **Maintenance Activity**: nov 2026
- **Supported Platforms**: web, self-hosted, docker to self-host
- **Summary**: Build AI chatbots, automate customer support workflows, and connect live agents across web, WhatsApp, email, and voice with a no-code visual designer.
- **The Catch vs Gorgias**: Requires self-hosting setup, updates, and server maintenance compared to managed Gorgias.
- **Installation**: Clone https://github.com/tiledesk/tiledesk-dashboard or deploy with Docker Compose
- **Setup**: Deploy via Docker or binary release from GitHub and configure environment variables.
- **Data Storage**: All application data and configuration live on your own server or local database.

## Frequently Asked Questions

### What is the best free alternative to Gorgias?
The top free alternative to Gorgias is Chatwoot (open source, MIT). Manage customer conversations across live chat, email, WhatsApp, Instagram, and more from one inbox, with an AI assistant that suggests replies and automates common questions. Other popular Gorgias replacements include Botpress, Zammad, Freescout.

### How much does switching from Gorgias to a free alternative save?
Gorgias starts at $15/month per seat ($180/year). Switching a 5-person team to a free alternative like Chatwoot saves $900 per year in software subscription fees.

### What is the catch when switching away from Gorgias?
While Chatwoot replaces core Gorgias features without subscription fees, the real-world trade-off is: The software is the same core, but you lose Chatwoot Cloud's managed upgrades, backups, monitoring and incident response.

## Related

- [forms Software Category Hub](https://caniforkit.com/category/forms)
- [All Paid SaaS Alternatives Index](https://caniforkit.com/alternatives)
- [Self-Hosted Software Directory](https://caniforkit.com/self-hosted)
- [Homepage](https://caniforkit.com)